Patient mobile telephone 'text' reminder: a novel way to reduce non-attendance at the ENT out-patient clinic.

Patient mobile telephone 'text' reminder: a novel way to reduce non-attendance at the ENT out-patient clinic. Research Abstract Details 

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Patient mobile telephone 'text' reminder: a novel way to reduce non-attendance at the ENT out-patient clinic. Abstract Text:

Background:Non-attendance at out-patient clinics is a seemingly intractable problem, estimated to cost pound65 (euro97) per incident. This results in under-utilisation of resources and prolonged waiting lists. In an effort to reduce out-patient clinic non-attendance, our ENT department, in conjunction with the information and communication technology department, instigated the use of a mobile telephone short message service ('text') reminder, to be sent out to each patient three days prior to their out-patient clinic appointment.Objective:To audit non-attendance rates at ENT out-patient clinics following the introduction of a text reminder system.Study design:Retrospective review.Methods:Non-attendance at our institution's ENT out-patient clinics was audited, following introduction of a text message reminder system in August 2003. Rates of non-attendance were compared for the text message reminder group and a historical control group.Results:Before the introduction of the text message reminder system, the mean rate of non-attendance was 33.6 per cent. Following the introduction of the system, the mean rate of non-attendance reduced to 22 per cent.Conclusion:Sending text message reminders is a simple and cost-effective way to improve non-attendance at ENT out-patient clinics.

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Patient mobile telephone 'text' reminder: a novel way to reduce non-attendance at the ENT out-patient clinic. Journal Published:

PUBLICATION TYPE: Journal Article

Journal: The Journal of laryngology and otology

VOLUME: 122

Page Numbers: 296-8

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ISSN: 1748-5460

DAY: 1

MONTH: 05

YEAR: 2007

Patient mobile telephone 'text' reminder: a novel way to reduce non-attendance at the ENT out-patient clinic. Information

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LANGUAGE: eng

NlmUniqueID: 8706896

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Grant and Affiliation Information for Patient mobile telephone 'text' reminder: a novel way to reduce non-attendance at the ENT out-patient clinic.

AFFILIATION: Department of Otolaryngology, Head and Neck Surgery, Adelaide and Meath and The National Children's Hospital, Tallaght, Dublin, Ireland.

Country: England

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MEDLINETA: J Laryngol Otol

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