Impact of postal and telephone reminders on pick-up rates of unclaimed e-prescriptions.

Impact of postal and telephone reminders on pick-up rates of unclaimed e-prescriptions. Research Abstract Details 

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Impact of postal and telephone reminders on pick-up rates of unclaimed e-prescriptions. Abstract Text:

Objective: To investigate the impact of a reminder (i.e., a mailed letter or short telephone call) from the pharmacy to patients, compared with no reminder in a control group, on the pick-up rates of unclaimed e-prescriptions. Method: Patients, with e-prescriptions transmitted to four large community pharmacies in two counties in northern Sweden and remaining unclaimed after 4 weekdays, were randomised to one of two intervention groups (a mailed reminder or a short telephonic reminder) or a control group. Main outcome measures: Rates of patients' pick-up of their e-prescriptions at follow-up after about 1, 2 and 3 weeks. Results: Altogether, 320 patients with e-prescriptions, transmitted from March 21 through April 6 and not picked-up or dispensed, were identified and randomised to the study. There were no statistically significant differences in overall pick-up rates between the groups or with respect to gender. However, pick-up rates increased with increasing age. Higher pick-up rates were observed for two subgroups (but only in the mailed reminder group compared with controls)-for cardiovascular drugs to men and for respiratory drugs to adolescents and young adults. Conclusion: A reminder (i.e., a mailed letter or short telephone call) from the pharmacy to the patient had no statistically significant effect on overall pick-up rates of unclaimed e-prescriptions compared with no reminders.

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Impact of postal and telephone reminders on pick-up rates of unclaimed e-prescriptions. Journal Published:

PUBLICATION TYPE: Journal Article

Journal: Pharmacy world & science : PWS

VOLUME: 30

Page Numbers: 503-8

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ISSN: 0928-1231

DAY: 5

MONTH: 02

YEAR: 2008

Impact of postal and telephone reminders on pick-up rates of unclaimed e-prescriptions. Information

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LANGUAGE: eng

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AFFILIATION: R&D Department, National Corporation of Swedish Pharmacies (Apoteket AB), Apoteket Lejonet; Stortorget 8, 211 34, Malmo, Sweden, anders.ekedahl@apoteket.se.

Country: Netherlands

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MEDLINETA: Pharm World Sci

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