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Costs of achieving high patient compliance after recall from screening mammography.

Costs of achieving high patient compliance after recall from screening mammography. Research Abstract Details 

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  • Costs of achieving high patient compliance after recall from screening mammography. Abstract Text:

    caroline e blaneCaroline E Blane,renee w pinskyRenee W Pinsky,annette i joeAnnette I Joe,april e pichanApril E Pichan,mirela r blajanMirela R Blajan,mark a helvieMark A Helvie,

    OBJECTIVE: The purpose of our study was to document the hidden costs in achieving high recall patient compliance from an off-site screening mammography program. MATERIALS AND METHODS: This study was approved by our institutional review board. At our institution, no patient was placed in final BI-RADS assessment category 3, 4, or 5 without a diagnostic study. Each incomplete study, in addition to the formal report, was flagged on the day sheet, letters were sent to the referring physician and patient, and an incomplete computer code was added. Working from the day sheets, a clerk contacted the patient by telephone within 2 working days to schedule the diagnostic study. Diagnostic slots were purposely left open to accommodate these cases. An ongoing computer tickler file of incomplete codes provided a further check. A time study of clerical performance with recalled patients was measured prospectively for 100 consecutive cases. RESULTS: For the years 2002-2004, 4,025 (13%) of 30,286 screening patients were recalled for diagnostic mammography. After an average of 2.2 telephone calls per patient, (3.64 minutes of clerical time), 3,977 of 4,005 patients returned for a diagnostic study. Forty-eight of 4,025 initially noncompliant patients received an average of six telephone calls (4.7 minutes) and a registered letter. One of the 28 initially noncompliant patients went on to biopsy that revealed a breast cancer. Patient compliance was 4,005 (99.5%) of 4,025. The additional cost for this program was $4,724 divided by 30,286 screening patients, or 16 cents per screening patient. CONCLUSION: The radiology department assumed responsibility for contacting patients who needed recall for additional diagnostic imaging. Using strict documentation of the incomplete breast imaging evaluations, computer checks, clerical support, and prompt scheduling, we achieved 99.5% compliance. The additional cost was small, 16 cents per screening patient.

    Costs of achieving high patient compliance after recall from screening mammography. Publishing Authors By Initials

    ce blaneCE Blane,rw pinskyRW Pinsky,ai joeAI Joe,ae pichanAE Pichan,mr blajanMR Blajan,ma helvieMA Helvie,

    For similar behavior and behavior mechanisms: behavior: health behavior: patient compliance research abstracts see: behavior and behavior mechanisms: behavior: health behavior: patient compliance research

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    Costs of achieving high patient compliance after recall from screening mammography. Journal Published:

    PUBLICATION TYPE: Journal Article

    Journal: AJR. American journal of roentgenology

    VOLUME: 188

    Page Numbers: 894-6

    Journal Abbreviation:

    ISSN: 1546-3141

    DAY: 15

    MONTH: Apr

    YEAR: 2007

    Costs of achieving high patient compliance after recall from screening mammography. Information

    Number of References:

    LANGUAGE: eng

    NlmUniqueID: 7708173

    Costs of achieving high patient compliance after recall from screening mammography. Keywords Mesh Terms:

    KEYWORDS: Patient Compliance

    MESH TERMS: statistics & numerical data

    Chemical & Substance for Abstract: Costs of achieving high patient compliance after recall from screening mammography. Information

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    Grant and Affiliation Information for Costs of achieving high patient compliance after recall from screening mammography.

    AFFILIATION: Department of Radiology, University of Michigan, 1500 E Medical Center Dr., Ann Arbor, MI 48109, USA. cblane@umich.edu

    Country: United States

    United States Research PublicationUnited States Research Publication

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    MEDLINETA: AJR Am J Roentgenol

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